If this does not resolve the issue, contact your administrator and point to this article. Users can update to the latest version of the Mac or iOS apps that are available. Issue 4: “There is problem with your account, please try again later“ error message when you try to sign in to an Office app for iOS or Mac Issue 3: “An error has occurred, invalid SAML token” error message when you try to sign in to an Office app for iOS or Mac To resolve this issue, contact your administrator and point to this article. Contact your administrator” message when you try to sign in to an Office app for iOS or Mac To resolve this issue, your administrator must contact the provider of your non-Microsoft federation server to verify the configuration. Issue 1: “Unknown Auth method” message when you try to sign in to an Office app for iOS or Mac For more detail, see the sections below the table. In this table, locate the issue that you've encountered, and then consider the corresponding recommendation. This article also contains resources for IT administrators to address reports about Active Directory Federation Services (AD FS) issues that are specific to Office for Apple iOS and Mac platforms. This article contains information about how to troubleshoot problems that affect the ability to sign in to Microsoft Office apps for Mac, iPad, iPhone, or iPod Touch.
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